We are moving a step further in improving our customer services. We have decided to implement a Customer Relationship Management (CRM) system.
DATASOFT ? informační systémy s.r.o. was selected in a tender procedure
to implement the Microsoft Dynamics CRM 3.0 product.
Expected benefits:
* employees have all customer information at their fingertips;
* setting up of mobile offices ? sales representatives are able to solve problems with customers online;
* setting up of an e-portal (information databank) on the Internet to be accessed by customers?
?and much more
We do not consider the CRM system to be a mere software installation
but first of all re-definition of our business procedures in order to provide
top quality services to our customers.
And thus, to be faithful to our motto: Helping Your Getting Higher. |